1. ORDERING
1.1 Do I need to open an account in order to shop with you?
No, you don’t need to. You can make purchases and check out as a guest.
However, setting up an account with us will enable you to order without having to enter your details each time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.
1.2 How do I create an account?
Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal details.
1.3 How do I order?
Shop for the items you want and add them to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. On the checkout page, you will be asked to fill in your contact details (name, address, contact no. etc.). Upon confirmation of the same, you will be asked to choose the payment options and make the payment. Check and ensure that all information is correct before confirming your purchases and payment.
1.4 I have problems adding items to my shopping cart
You will be able to add only those items that are available. There could be an instance where a particular item is in someone else’s shopping cart, due to which its status is being reflected as “Temporarily Unavailable.”
1.5 How do I pay for my orders?
We accept payments via Paypal and all major credit & debit cards such as Mastercard, VISA and American Express.
1.6 Can I amend and cancel my order?
Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and minimize errors. It is advisable to check your order before placing it.
1.7 I have a discount code, how can I use it?
On the Shopping Cart page, enter the voucher code in the field “Voucher Code” and click “Add” before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order in case you have missed applying it during checkout. Kindly ensure that all information is correct before confirming your purchase.
1.8 How will I know if my order is confirmed?
After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped after receiving approval of your credit card payment and the successful confirmation of your billing & delivery address. Alternatively, you may check the status of your order in the “My Account” section of our website in case you are a registered user.
2. SHIPPING & DELIVERY
2.1 When will my order be processed?
All orders will be processed within 3 working days, excluding weekends and public holidays.
2.2 How long will it take for me to receive my order?
The Standard courier delivery time frame is approximately 5-7 working days from the time of placing your order.
2.3 How can I track my delivery?
Once the order has been dispatched, an email confirmation will be sent to you with the tracking number and the link for you to track your order.
2.4 What are the shipping charges like?
Shipping charges of Rs. 50 will be applicable on orders below Rs. 1,500. For COD orders, shipping charges will be calculated based on the Pin Code.
2.5 Can I change my shipping address after my order has been confirmed?
Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure that you provide the correct shipping address.
2.6 There is a missing item in my order, what should I do?
We apologize for sending you an incomplete order. Please contact our Customer Care Team at sales@mugdha.co.in and we will get back to you as soon as we can.
2.7 I’ve received a defective item, what should I do?
We apologize if you had received a defective item from us. Please contact our Customer Care Team at sales@mugdha.co.in with a snapshot of the product and we will get back to you as soon as we can.
2.8 I’ve received an incorrect item, what should I do?
We apologize for sending you the wrong item. Please contact our Customer Care Team at sales@mugdha.co.in and we will get back to you as soon as we can.
2.9 I’ve purchased the wrong size or color
We do not provide exchanges for size or color. We have tried to display the colors of our products as accurately as possible on the website. However, as computer/device monitors vary, we cannot guarantee that the color/shade that is visible to you will be completely accurate. Same goes for the size and weight of products. Please refer to our complete Returns & Exchanges policy here.
2.10 I have not received my parcel, what should I do?
Kindly drop an email to our Customer Care Team at sales@mugdha.co.in if you have not received your parcel after 10 working days, and we will assist you accordingly
2.11 Will there be an additional charge for redelivery?
Please refer to our complete Returns & Exchanges policy here.
2.12 I have yet to receive my parcel within the stipulated time frame. Whom can I contact?
You may check the status of your parcel via the link provided to you on your registered email. Alternatively, you may drop us an email at sales@mugdha.co.in and we will assist you further.